Who we are

Suggested text: Our website address is: https://www.securest-uk.com.

1. Introduction

Securest (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you engage with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Personal Data We Collect

We may collect and process the following personal data about you:

  • Full name
  • Date of birth
  • Address
  • Email address
  • Telephone number
  • Business name
  • Job title and profession
  • Payment and bank details (where necessary)
  • Preferences and interests relevant to our services
  • CCTV footage if you visit our premises

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To provide services – including entering into and fulfilling contracts with you
  • To manage our relationship with you – responding to queries and providing customer support
  • For marketing – sending updates about our products and services (only if you have consented or where we rely on our legitimate interests)
  • To improve our services – tailoring our offerings based on your preferences
  • For legal and regulatory purposes – complying with legal obligations or responding to lawful requests

4. Legal Bases for Processing

We rely on one or more of the following legal bases under UK GDPR:

  • Contract – processing necessary to perform a contract with you
  • Consent – where you have given explicit permission (e.g., marketing emails)
  • Legitimate Interests – where processing is necessary for our business interests, and these are not overridden by your rights
  • Legal Obligation – where processing is required to comply with the law

5. How Long We Keep Your Data

We will only keep your personal data for as long as necessary for the purposes outlined in this policy. Retention periods vary depending on the type of data and purpose of use. Once no longer needed, we securely delete or anonymise your personal data.

6. Data Storage & Transfers

Your personal data is stored securely within the UK and the European Economic Area (EEA).

If we need to transfer your data outside the UK or EEA, we will ensure it is protected by appropriate safeguards such as adequacy regulations, contractual clauses, or other approved mechanisms.

7. Sharing Your Data

We do not sell your personal data. We may share your information with:

  • Service providers and partners acting on our behalf
  • Regulators, government bodies, or law enforcement if required by law
  • Professional advisers (e.g., auditors, legal advisers)

8. Your Rights

Under UK GDPR, you have the following rights:

  • Right to be informed – about how we use your data
  • Right of access – to obtain a copy of your personal data
  • Right to rectification – to correct inaccuracies
  • Right to erasure – to have your data deleted in certain circumstances
  • Right to restrict processing – to limit how your data is used
  • Right to data portability – to receive your data in a structured, commonly used format
  • Right to object – to processing based on legitimate interests or for direct marketing
  • Rights in relation to automated decision-making and profiling – where applicable

9. How to Make a Request

You may make a Subject Access Request or exercise any of your rights by contacting us (see Section 11).

  • We will respond within one month of receiving your request.
  • In complex cases, we may extend this period by up to two additional months (we will notify you if so).
  • Normally, no fee applies. If requests are excessive or repetitive, we may charge a reasonable fee.

10. Marketing

We may send you marketing communications if you have opted in or if we rely on our legitimate interests.

You can opt out of marketing at any time by clicking “unsubscribe” in emails or contacting us directly.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Securest
Lymedale Business Centre, Hooters Hall Road, Newcastle-Under-Lyme, Staffordshire.
ST5 9QF
Email: service@completevoiceanddata.com
Phone: 0333 772 9544

12. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection:

Phone: 0303 123 1113

Website: https://ico.org.uk

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